Payment and cancellation
There are two sets of terms: one for booking an individual room, one for booking the whole penthouse. Each is labelled below, and the same terms are shown when you book and on your payment page.
You are viewing: Room booking terms
Room bookings
- ·The payment and cancellation terms below apply to bookings of an individual room. Whole-penthouse bookings have separate payment and cancellation terms.
How to pay
- ·All prices are quoted in EUR.
- ·Card: Visa, Mastercard, Amex, Apple Pay or Google Pay, securely through Stripe.
- ·PayPal, including Pay Later instalments where available.
- ·Bank transfer: the details are on your payment page. Transfers must be made in EUR and the full EUR amount must be received; any bank fees, conversion costs or exchange-rate differences, on the payment or on a refund, are the guest's responsibility.
- ·Your personal payment page is linked from the email that confirms your dates.
Payment
- ·The full cost of your stay is paid when you book.
- ·Your booking is confirmed once payment is received.
- ·If you book at least 3 days before check-in, you can cancel within 24 hours of booking and receive a refund, less any non-refundable payment processing fees. After this 24-hour period, the cancellation terms below apply.
- ·If you book less than 3 days before check-in, the 24-hour cancellation period does not apply.
Cancellation for most of the year
- ·More than 7 days before check-in: the amount paid will be refunded, less any non-refundable payment processing fees.
- ·3 to 7 days before check-in: 50% of the amount paid will be refunded, less any non-refundable payment processing fees.
- ·Less than 3 days before check-in: no refund.
Cancellation in peak season
14 June to 30 September
- ·More than 14 days before check-in: the amount paid will be refunded, less any non-refundable payment processing fees.
- ·7 to 14 days before check-in: 50% of the amount paid will be refunded, less any non-refundable payment processing fees.
- ·Less than 7 days before check-in: no refund.
No-show or early departure
- ·No refund will be given for a no-show or an early departure.
Cancellation by the host
- ·If the booking is cancelled by the host, everything paid is refunded in full. No payment processing fees are deducted.
Payment processing fees
- ·Payments through Stripe or PayPal carry the provider's processing fee. It is included in the price you pay, never added on top.
- ·Fees vary by payment method, card type, country of issue and any currency conversion; as a guide, roughly 1 to 5% of the amount paid.
- ·If a refund is due, any processing fees that Stripe or PayPal do not return are deducted from the amount refunded.
- ·This deduction never applies when the host cancels: then everything is refunded in full.
- ·Bank transfers carry no Stripe or PayPal fees; any bank charges or currency costs remain the guest's responsibility.
- ·For current provider fees, see Stripe fees and pricing and PayPal Business fees.
You are viewing: Whole penthouse booking terms
Penthouse bookings
- ·The payment and cancellation terms below apply to bookings of the entire penthouse. Room-only bookings have separate payment and cancellation terms.
How to pay
- ·All prices are quoted in EUR.
- ·Card: Visa, Mastercard, Amex, Apple Pay or Google Pay, securely through Stripe.
- ·PayPal, including Pay Later instalments where available.
- ·Bank transfer: the details are on your payment page. Transfers must be made in EUR and the full EUR amount must be received; any bank fees, conversion costs or exchange-rate differences, on the payment or on a refund, are the guest's responsibility.
- ·Your personal payment page is linked from the email that confirms your dates.
Payment
- ·30% of the total cost of your stay is paid when you book.
- ·The remaining 70% is due 30 days before check-in.
- ·If you book less than 30 days before check-in, the full amount is paid at the time of booking.
- ·You may cancel within 24 hours of booking and receive a refund, less any non-refundable payment processing fees. After this 24-hour period, the cancellation terms below apply.
- ·If the remaining balance is not paid by the due date, the booking may be cancelled and any amount already paid may be retained in accordance with the cancellation terms below.
Cancellation for most of the year
- ·More than 30 days before check-in: the 30% deposit is non-refundable. Any amount paid above the deposit will be refunded, less any non-refundable payment processing fees.
- ·14 to 30 days before check-in: 50% of the total booking price is non-refundable. Any amount paid above this will be refunded, less any non-refundable payment processing fees.
- ·Less than 14 days before check-in: the full booking price is non-refundable.
Cancellation in peak season
19 March to 29 March14 June to 31 August20 December to 7 January
- ·More than 60 days before check-in: the 30% deposit is non-refundable. Any amount paid above the deposit will be refunded, less any non-refundable payment processing fees.
- ·30 to 60 days before check-in: 50% of the total booking price is non-refundable. Any amount paid above this will be refunded, less any non-refundable payment processing fees.
- ·Less than 30 days before check-in: the full booking price is non-refundable.
No-show or early departure
- ·No refund will be given for a no-show or an early departure.
Cancellation by the host
- ·If the booking is cancelled by the host, everything paid is refunded in full. No payment processing fees are deducted.
Payment processing fees
- ·Payments through Stripe or PayPal carry the provider's processing fee. It is included in the price you pay, never added on top.
- ·Fees vary by payment method, card type, country of issue and any currency conversion; as a guide, roughly 1 to 5% of the amount paid.
- ·If a refund is due, any processing fees that Stripe or PayPal do not return are deducted from the amount refunded.
- ·This deduction never applies when the host cancels: then everything is refunded in full.
- ·Bank transfers carry no Stripe or PayPal fees; any bank charges or currency costs remain the guest's responsibility.
- ·For current provider fees, see Stripe fees and pricing and PayPal Business fees.
If anything here is unclear, just ask: reply to any email from us, or write to elena@casadeyuki.com. I would rather you check than worry.